November 13, 2026

Texas Lutheran University (TLU) is seeking a dedicated, student-centered, and detail-oriented professional to join our Enrollment Services team as the Associate Director of Financial Aid. This position plays a vital role in helping students and families navigate the financial aid process while supporting the university’s enrollment and student success initiatives.

Reporting to the Associate Vice President for Enrollment and Financial Aid, the Associate Director assists in the administration and management of a comprehensive financial aid operation. The successful candidate will help ensure compliance with federal, state, and institutional regulations while delivering exceptional service to students, families, and university colleagues.

The Associate Director will oversee the administration, implementation, and reporting of financial aid programs funded through federal, state, institutional, and private sources, including scholarships, grants, loans, and student employment. This position requires a strong commitment to accuracy, confidentiality, collaboration, and providing personalized guidance to students as they navigate the financial resources available to support their education.

Key Responsibilities

• Assist in the administration and management of financial aid programs in accordance with federal, state, and institutional policies and regulations.
• Review and verify financial aid applications, including the FAFSA and TASFA, to determine student eligibility and ensure accuracy.
• Assist with financial aid need analysis, awarding, packaging, and adjustments to student financial aid offers.
• Provide personalized financial aid counseling to prospective and current students and their families regarding eligibility, scholarships, grants, loans, payment options, and educational costs.
• Guide students through the financial aid application, billing, and payment processes, helping them understand available resources and next steps.
• Support compliance, reporting, and documentation requirements related to financial aid programs.
• Collaborate with colleagues across Admissions, Student Financial Services, and other university departments to support student needs and institutional goals.
• Participate in cross-training and provide support for key financial aid and student account processes.
• Contribute to departmental initiatives, continuous improvement efforts, and a positive, service-oriented team environment.

Required Qualifications

• Bachelor’s degree required.
• Three to five years of related professional experience.
• Strong interpersonal, written, and verbal communication skills, with the ability to communicate effectively and tactfully with students, families, and colleagues.
• Demonstrated attention to detail, accuracy, organization, and the ability to manage multiple priorities and meet deadlines.
• Proficiency in computer applications, including spreadsheets, data retrieval, and word processing.
• Ability to exercise sound judgment, work independently, and make decisions consistent with university policies and established procedures.
• Demonstrated commitment to confidentiality, professionalism, teamwork, and exceptional customer service.
• Ability to support the mission, values, and strategic plan of Texas Lutheran University.

The Ideal Candidate

The ideal candidate is a collaborative and proactive professional who is passionate about helping students access and afford higher education. They will demonstrate strong problem-solving skills, sound judgment, and the ability to navigate a fast-paced environment while maintaining a high level of accuracy and customer service. A commitment to continuous improvement and supporting the university’s enrollment and student success goals is essential.

Position Application Information:

Texas Lutheran University, an accredited university affiliated with the Evangelical Lutheran Church in America, is located 35 miles from downtown San Antonio. For more information about TLU, consult our web site at www.tlu.edu.

Qualified candidates are encouraged to submit a TLU application, resume, cover letter, and the contact information for at least three professional references.

A TLU application is mandatory for all TLU applicants. Position will remain open until filled. Review of applications begins immediately and will continue until an appointment is made.

Texas Lutheran University (TLU) is an official U.S. News & World Report “Best Colleges” selection among regional colleges in the West, ranking fourth on the list for “Best Value,” third for “Best Colleges for Veterans,” and eighth overall. This is the eleventh consecutive year TLU has been featured in the U.S. News and World Report rankings. Other notable recognitions include TLU’s acknowledgment as a “Best Southwest” school by The Princeton Review. The University is an Equal Opportunity Employer (EOE) and is also subject to the provisions of the Immigration Reform and Control Act of 1986 (IRCA).

Human Resources

Texas Lutheran University

1000 W. Court Street

Seguin, Texas 78155

E-mail: humanresources@tlu.edu