Quality Customer Service Techn. (Seguin, TX, TX, US)

Vitesco Technologies
Vitesco Technologies

Quality Assurance, Customer Service

Seguin, TX, USA

Posted on Jun 2, 2026

Your Key Responsibilities

  • ­ Interacts with production operators and team leads and can escalate issues to Production Supervisors and QMPP
  • Responsible of overseeing all QC activities across their area in the plant in a daily basis Writes ePCA's and eQA as needed
  • Conduct containments and purges when quality issues are identified
  • Ensure required shopfloor documentation is properly filled out. (travel tags, checklists, etc.)
  • Provide detailed pass downs with effective communication at end of shift
  • Good product knowledge of processes and routing
  • Excellent knowledge of QCMS and Hold Tags
  • Can assist in preparing for external audits by verifying documentation on production floor is current and approved
  • Advanced knowledge of IPC Standards
  • Can provide feedback to process and supplier quality engineer on line quality issues.
  • Must be able to fill in as needed in any of the other QC positions across the plant
  • Ensure that all QC checks/activities across their area in the plant (North/South Building) are being completed, and quality issues are properly escalated when needed
  • Provide support to other QCs when needed, containments, pack inspections, sorting activities etc.
  • Ensure that all personnel are following the proper procedures to produce a quality product
  • Must be able to lead root cause investigation and work with manufacturing engineering, quality engineering, and production as necessary to identify areas and assist in providing resolution
  • Able to communicate clearly and present data to engineering and management when needed
  • Employs various problem-solving techniques to drive problems to permanent corrective action
  • Audit production documents and revise as needed
  • Performs random line audits and inspections and follows up on nonconformances if any found
  • 5S Area Leader, Facilitate 5S improvements in the area
  • Must be able to work together with cross-functional teams when solving quality-related issues
  • Performs all work in accordance with established safety procedures
  • Usually works on all shifts (same with the shift plan of the manufacturing line).
  • Follow Quality Policy
  • Technical compliance of VT Rules
  • Comply with ESH, LEAN and 5S rules, etc.
  • Familiar with VT QMS, esp. Job-related rules include production restart, PokaYoke - Jidoka, structured problem solving, etc.
  • Familiar with Tools: MES/CAM/QCMS/PARTS FINDER
  • Ensure approach of structure problem solving in Shopfloor area, by coaching of SPS basics.
  • Support in projects to improve the quality performance in manufacturing line
  • Ensure quality by authority to stop production
  • Stop production line in case quality requirements are not fulfilled and ensure corrective actions be defined and verified.
  • In case of deviation, non-conformance management to be initiated (incl. sorting, Block Stock of parts,etc.)
  • Ensure quality by regular check of production documentation (e.g. Jidoka, Scrap)
  • Ensure quality by authority to restart the line once root cause of problem got identified and contained
  • Support capability check of manufacturing equipment during line release phase like cross section, capability report collection, hardness measurement, process quality parameter collection, etc.
  • Assist in managing deviations on a production line as per Shop Floor Deviation Management protocols
  • Support in documentation and tracking of changes in production processes and quality control methods
  • Involved in execution and monitoring according to VT0311016 - Change Management
  • Participate in implementing new changes on the shop floor, ensuring adherence to quality standards

Your Qualifications

  • Associate Degree in Electronics, Mechatronics, or a similar technical field, Military Maintenance Training Certification, or 1–3 years of equivalent experience as a Quality Analyzer

  • Office software proficiency (Microsoft Office or similar tools)

  • Strong communication skills for cross‑functional coordination

  • Ability to identify and prioritize assignments in a fast‑paced production environment

  • Understanding of production processes and quality‑related tools such as POKAYOKE, Jidoka, and defect‑handling methods.

PHYSICAL REQUIREMENTS

  • Must be able to stand for periods up to 12 hours.
  • Ability to lift 28 pounds unassisted.
  • Must have the capability to push, pull, reach, twist, turn, stoop, walk, and stand for extended periods.