Quality Customer Service Techn.
Quality Assurance, Customer Service
Seguin, TX, USA
Posted on Nov 3, 2026
Your Key Responsibilities
- Oversee all Quality Control and IPQA activities within the assigned production area.
- Ensure that all required quality checks, inspections, audits, and documentation are completed accurately and on time.
- Interact with production operators and team leads and escalate quality concerns to Production Supervisors, IPQA Supervisors, QMPP, and Quality Engineering as required.
- Follow all applicable technical standards, including CN and VT Rules, as well as established quality procedures and work instructions.
- Comply with the company Code of Conduct and personal conflict-of-interest requirements.
- Comply with all ESH, LEAN, and 5S requirements.
- Follow the Quality Policy and all applicable VT Quality Management System requirements.
- Ensure that personnel follow approved procedures and produce conforming products.
- Maintain strong knowledge of products, processes, routings, IPC standards, QCMS, Hold Tags, MES, SAP, and applicable quality documentation.
- Write and process ePCAs, eQAs, internal incidents, nonconformances, and other quality records as required.
- Ensure that quality-relevant Jidoka reports are opened and that all actions, decisions, containment activities, and corrective actions are documented by the responsible team members.
- Stop the production line when a potential quality risk is identified or when quality requirements are not being met.
- Call or support a Jidoka meeting when necessary and ensure that appropriate containment or corrective action is implemented and verified.
- Escalate concerns to the IPQA Supervisor when the team cannot agree on appropriate containment or corrective action.
- Authorize production restart after the root cause has been identified, suspect material has been contained, and corrective actions have been verified.
- Support the abnormal-situation handling and production-line restart process.
- Respond to emergency quality issues on the production line.
- In the event of a deviation or nonconformance, work with Production leadership to quarantine suspect material.
- Use MES/SAP authority, as assigned, to block stock and semi-finished goods when required.
- Lead the team in identifying suspect lots and verifying the WIP clean point.
- Involve IT or other support functions when necessary to identify, trace, or contain suspect material.
- If raw material is suspected, coordinate with Production, the analyzer, material handlers, and Incoming Inspection to identify alternate raw-material lots and ensure all suspect lots are identified.
- Escalate to IE/QMPP or FF Quality when sorting criteria cannot be clearly defined by the shift Jidoka team.
- Lead or support sorting, containment, pack inspections, block-stock activities, and other quality-control actions.
- Develop temporary containment solutions within the shift whenever possible to ensure a rapid response.
- Support the shift management team in identifying feasible solutions to quality concerns.
- Perform quality monitoring on the production line and conduct preliminary analysis of abnormal or defective parts.
- Provide feedback to production personnel, process engineers, industrial engineers, and quality engineers regarding the nature and potential causes of failures.
- Perform electrical troubleshooting and root-cause analysis related to production-line fallout, when applicable.
- Lead root-cause investigations and participate in structured problem-solving activities with Manufacturing Engineering, Quality Engineering, Production, and other responsible functions.
- Use problem-solving methods to drive issues toward permanent corrective action.
- Coach shop-floor personnel on Structured Problem Solving fundamentals.
- Provide temporary problem solutions and verify that corrective actions are effective.
- Participate in team problem-solving activities and cross-functional quality-improvement projects.
- Assist engineers with improvements to the quality-control system, including SPC limit tightening, sampling-rate recommendations, red/gold sample status reviews, and safe-launch data reviews.
- Support capability checks for manufacturing equipment during line-release activities, including cross-section reviews, capability reports, hardness measurements, and process-quality parameter collection.
- Audit production documents and revise them as needed.
- Conduct random line audits and inspections and follow up on identified nonconformances.
- Regularly review production documentation, including Jidoka records, scrap records, inspection results, and other quality-related documents.
- Complete the passdown shift report in accordance with the applicable work instruction and clearly identify any open quality findings, containment actions, or follow-up requirements.
- Provide on-shift support for special activities or controls requested by FF Quality and approved by the IPQA Manager.
- Ensure that quality findings and unresolved issues are communicated clearly to the next shift.
- Assist with preparation for external audits by verifying that production-floor documentation is current, accurate, approved, and available.
- Support the implementation of new processes, products, equipment, and changes on the shop floor.
- Participate in the execution and monitoring of change management activities in accordance with VT0311016.
- Ensure that production changes are implemented in compliance with quality standards and approved procedures.
- Assist with production-line deviation management, including documentation, tracking, containment, and follow-up.
- Support documentation and tracking of changes to production processes and quality-control methods.
- Facilitate 5S improvements as the designated 5S Area Leader.
- Work with cross-functional teams to resolve quality-related issues.
- Provide support to other Quality Control positions across the plant as needed.
- Fill in for other QC roles when required to maintain coverage across all shifts and production areas.
- Cooperate with other duties and assignments arranged by the QMPP Engineer or Production leadership.
- Work all assigned shifts, including shifts aligned with the manufacturing-line schedule, as required.
- Perform all work in accordance with established safety procedures and company policies.
- Stop production when a quality risk or nonconformance is identified.
- Call a Jidoka meeting when required.
- Ensure suspect material is identified, segregated, quarantined, or blocked.
- Initiate or support nonconformance management, including sorting and block-stock activities.
- Ensure containment actions are defined and implemented promptly.
- Verify that corrective actions are effective before production restarts.
- Restart the production line only after the root cause has been identified and the required containment or corrective actions have been verified.
- Escalate unresolved issues to the IPQA Supervisor, QMPP, IE, FF Quality, or the appropriate engineering function.
- Ensure that all quality decisions, actions, and approvals are documented.
Your Qualifications
- Associates of Applied Science in Electronics, Mechatronics, or similar technical degree, or Military Training Certification or 1+ years equivalent combination of vocational training and experience in Electronics
- Office software skills
- Communication skills
- Knowledge of production restart, Poka-Yoke, Jidoka, structured problem solving, defects handling, and deviation-management processes.
- Ability to interpret quality data and production documentation.
- Ability to communicate clearly with production personnel, engineers, supervisors, and management.
- Ability to present quality data and findings to engineering and management.
- Ability to make timely decisions in abnormal or emergency production situations.
- Ability to work effectively in a fast-paced manufacturing environment.
Physical Requirements
- Ability to lift 28 pounds unassisted.
- Must be able to stand for periods up to 12 hours.
- Must be able to Push, Pull Reach, Twist, Turn, Stoop, Walk, Stand for 12 hours.