Quality Customer Service Techn.

Vitesco Technologies
Vitesco Technologies

Quality Assurance, Customer Service

Seguin, TX, USA

Posted on Nov 3, 2026

Your Key Responsibilities

  • Oversee all Quality Control and IPQA activities within the assigned production area.
  • Ensure that all required quality checks, inspections, audits, and documentation are completed accurately and on time.
  • Interact with production operators and team leads and escalate quality concerns to Production Supervisors, IPQA Supervisors, QMPP, and Quality Engineering as required.
  • Follow all applicable technical standards, including CN and VT Rules, as well as established quality procedures and work instructions.
  • Comply with the company Code of Conduct and personal conflict-of-interest requirements.
  • Comply with all ESH, LEAN, and 5S requirements.
  • Follow the Quality Policy and all applicable VT Quality Management System requirements.
  • Ensure that personnel follow approved procedures and produce conforming products.
  • Maintain strong knowledge of products, processes, routings, IPC standards, QCMS, Hold Tags, MES, SAP, and applicable quality documentation.
  • Write and process ePCAs, eQAs, internal incidents, nonconformances, and other quality records as required.
  • Ensure that quality-relevant Jidoka reports are opened and that all actions, decisions, containment activities, and corrective actions are documented by the responsible team members.
  • Stop the production line when a potential quality risk is identified or when quality requirements are not being met.
  • Call or support a Jidoka meeting when necessary and ensure that appropriate containment or corrective action is implemented and verified.
  • Escalate concerns to the IPQA Supervisor when the team cannot agree on appropriate containment or corrective action.
  • Authorize production restart after the root cause has been identified, suspect material has been contained, and corrective actions have been verified.
  • Support the abnormal-situation handling and production-line restart process.
  • Respond to emergency quality issues on the production line.
  • In the event of a deviation or nonconformance, work with Production leadership to quarantine suspect material.
  • Use MES/SAP authority, as assigned, to block stock and semi-finished goods when required.
  • Lead the team in identifying suspect lots and verifying the WIP clean point.
  • Involve IT or other support functions when necessary to identify, trace, or contain suspect material.
  • If raw material is suspected, coordinate with Production, the analyzer, material handlers, and Incoming Inspection to identify alternate raw-material lots and ensure all suspect lots are identified.
  • Escalate to IE/QMPP or FF Quality when sorting criteria cannot be clearly defined by the shift Jidoka team.
  • Lead or support sorting, containment, pack inspections, block-stock activities, and other quality-control actions.
  • Develop temporary containment solutions within the shift whenever possible to ensure a rapid response.
  • Support the shift management team in identifying feasible solutions to quality concerns.
  • Perform quality monitoring on the production line and conduct preliminary analysis of abnormal or defective parts.
  • Provide feedback to production personnel, process engineers, industrial engineers, and quality engineers regarding the nature and potential causes of failures.
  • Perform electrical troubleshooting and root-cause analysis related to production-line fallout, when applicable.
  • Lead root-cause investigations and participate in structured problem-solving activities with Manufacturing Engineering, Quality Engineering, Production, and other responsible functions.
  • Use problem-solving methods to drive issues toward permanent corrective action.
  • Coach shop-floor personnel on Structured Problem Solving fundamentals.
  • Provide temporary problem solutions and verify that corrective actions are effective.
  • Participate in team problem-solving activities and cross-functional quality-improvement projects.
  • Assist engineers with improvements to the quality-control system, including SPC limit tightening, sampling-rate recommendations, red/gold sample status reviews, and safe-launch data reviews.
  • Support capability checks for manufacturing equipment during line-release activities, including cross-section reviews, capability reports, hardness measurements, and process-quality parameter collection.
  • Audit production documents and revise them as needed.
  • Conduct random line audits and inspections and follow up on identified nonconformances.
  • Regularly review production documentation, including Jidoka records, scrap records, inspection results, and other quality-related documents.
  • Complete the passdown shift report in accordance with the applicable work instruction and clearly identify any open quality findings, containment actions, or follow-up requirements.
  • Provide on-shift support for special activities or controls requested by FF Quality and approved by the IPQA Manager.
  • Ensure that quality findings and unresolved issues are communicated clearly to the next shift.
  • Assist with preparation for external audits by verifying that production-floor documentation is current, accurate, approved, and available.
  • Support the implementation of new processes, products, equipment, and changes on the shop floor.
  • Participate in the execution and monitoring of change management activities in accordance with VT0311016.
  • Ensure that production changes are implemented in compliance with quality standards and approved procedures.
  • Assist with production-line deviation management, including documentation, tracking, containment, and follow-up.
  • Support documentation and tracking of changes to production processes and quality-control methods.
  • Facilitate 5S improvements as the designated 5S Area Leader.
  • Work with cross-functional teams to resolve quality-related issues.
  • Provide support to other Quality Control positions across the plant as needed.
  • Fill in for other QC roles when required to maintain coverage across all shifts and production areas.
  • Cooperate with other duties and assignments arranged by the QMPP Engineer or Production leadership.
  • Work all assigned shifts, including shifts aligned with the manufacturing-line schedule, as required.
  • Perform all work in accordance with established safety procedures and company policies.
  • Stop production when a quality risk or nonconformance is identified.
  • Call a Jidoka meeting when required.
  • Ensure suspect material is identified, segregated, quarantined, or blocked.
  • Initiate or support nonconformance management, including sorting and block-stock activities.
  • Ensure containment actions are defined and implemented promptly.
  • Verify that corrective actions are effective before production restarts.
  • Restart the production line only after the root cause has been identified and the required containment or corrective actions have been verified.
  • Escalate unresolved issues to the IPQA Supervisor, QMPP, IE, FF Quality, or the appropriate engineering function.
  • Ensure that all quality decisions, actions, and approvals are documented.

Your Qualifications

  • Associates of Applied Science in Electronics, Mechatronics, or similar technical degree, or Military Training Certification or 1+ years equivalent combination of vocational training and experience in Electronics
  • Office software skills
  • Communication skills
  • Knowledge of production restart, Poka-Yoke, Jidoka, structured problem solving, defects handling, and deviation-management processes.
  • Ability to interpret quality data and production documentation.
  • Ability to communicate clearly with production personnel, engineers, supervisors, and management.
  • Ability to present quality data and findings to engineering and management.
  • Ability to make timely decisions in abnormal or emergency production situations.
  • Ability to work effectively in a fast-paced manufacturing environment.

Physical Requirements

  • Ability to lift 28 pounds unassisted.
  • Must be able to stand for periods up to 12 hours.
  • Must be able to Push, Pull Reach, Twist, Turn, Stoop, Walk, Stand for 12 hours.